Office Hours
Mon. through Fri. 9-5
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Mutual Funds, Annuities
Would you like to create a personalized quote?
RaNae Candia
RaNae Candia Insurance Agy Inc
Office Hours
Mon. through Fri. 9-5
Address
Garland, TX 75040-6367
Across from the Garland Granville Arts Center
Office Hours
Mon. through Fri. 9-5
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Mutual Funds, Annuities
Would you like to create a personalized quote?
Office Info
Office Info
Office Hours
Mon. through Fri. 9-5
-
Phone
(972) 276-1116 -
Fax
(972) 272-1676
Languages
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Banking, Mutual Funds, Annuities
Office Info
Office Info
Office Hours
Mon. through Fri. 9-5
-
Phone
(972) 276-1116 -
Fax
(972) 272-1676
Languages
Simple Insights®
Rental trends: What landlords and tenants need to know
Rental trends: What landlords and tenants need to know
Understanding the current trends surrounding the rental industry will help both landlords and tenants understand how to navigate this changing landscape.
Teen texting and driving
Teen texting and driving
Texting and driving can be more dangerous than drunk driving, but teenagers are still learning the message.
The Real Consequences of Drunk Driving
The Real Consequences of Drunk Driving
What's at stake if you're caught drunk driving? A lot. These tips help you avoid the dangers of drinking and driving.
Social Media
Viewing team member 1 of 6
Edgar Cortez Martinez
License #2902747
Edgar Cortez-Martinez
Customer Concierge Representative
Licensed in General Lines P&C
Edgar is a high-performing, detail-focused Customer Concierge Representative at RaNae Candia Insurance Agency, helping customers across Garland, Texas protect what matters most with personalized auto, home, renters, and business insurance. With a background in industrial engineering and a passion for precision, Edgar combines technical expertise with strong communication skills to create a seamless customer experience—especially for Spanish-speaking families and businesses.
Licensed in General Lines Property & Casualty, Edgar has built a strong reputation for being organized, efficient, and outcome driven. From processing policy changes and managing inbound service calls to building agency-wide process manuals, Edgar doesn’t just follow systems—he improves them. His leadership has helped strengthen agency retention, same-day PT tracking, and follow-up with internet leads, all while putting the customers’ needs first.
Colleagues describe Edgar as polite, intelligent, and proactive—someone who values recognition and responds with even stronger results. Whether he’s helping a customer with a renters insurance rewrite or ensuring documents are accurately processed, Edgar shows up with pride, precision, and purpose every day.
When he’s off the clock, Edgar enjoys recharging with family time, hitting the gym, and putting together his next adventure—whether it's Las Vegas, New York, or his dream trip to Egypt. A fan of clean aesthetics like Zara, Apple, and RH Rooftop, his attention to detail and high standards extend far beyond the office.
Viewing team member 2 of 6
Cindy Catalan
License #3345999
Cindy Catalan
Agency Staff Assistant
Licensed in General Lines P&C and General Lines Life & Health
Cindy Catalan brings over a decade of experience in customer service, business administration, and customer support to her role at the RaNae Candia Insurance Agency. Known for her calm under pressure and intuitive approach to communication, Cindy excels in challenging environments where diligence and empathy make the difference.
Bilingual in English and Spanish, Cindy has served in leadership roles ranging from Lead CSR in high-volume vendor services to salon management. She has built a reputation for being dependable, deadline-driven, and deeply people-oriented, always making customers feel heard, respected, and well cared for.
What sets Cindy apart is her blend of structure and softness. She thrives in collaborative, positive environments with meaningful responsibilities. Whether she’s managing multi-channel inquiries, organizing team processes, or guiding customers through questions with a warm tone, Cindy leads with consistency and grace.
Off the clock, Cindy recharges with creativity and calm—she loves painting, reading, tea on rainy days, and escaping to the beach whenever possible. She’s inspired by her mother’s strength and carries that quiet power into everything she does. And if you are looking to make her smile? Thai tea with boba from 85 Degrees Café will do the trick.
Viewing team member 3 of 6
Connie Lee
License #3177671
Connie Lee
Risk Advisor | RaNae Candia Insurance Agency
Licensed in General Lines P&C and General Lines Life & Health
Connie brings decades of leadership, service, and resilience to her role as a Risk Advisor at RaNae Candia Insurance Agency, proudly serving customers with auto insurance, home insurance, life insurance, and business insurance across Garland, Texas. With an extensive background in customer service, real estate, tax preparation, and medical administration, Connie is a true professional who thrives on solving problems and helping customers feel secure and understood.
Connie’s approach is non-nonsense, efficient, and deeply personal. She is energized by connecting with customers, submitting applications quickly and accurately, and knowing her efforts make a real difference in protecting families, homes, and businesses. Known for her dry sense of humor and relentless dependability, Connie is someone customers and teammates depend on to deliver.
She finds joy in new experiences, a clean and organized home, and meaningful conversations with people who value integrity. Connie’s favorite part of the agency’s culture is learning from RaNae’s customer conversations—always working to perfect her communication and bring even more value to every policy review and coverage recommendation.
Outside of work, you will find Connie relaxing at home with her dog or shopping online (Amazon is her favorite). She values verbal and financial recognition and believes that respect and honor are the foundation of every strong workplace.
Viewing team member 4 of 6
Gus Revilla Navarro
License #3189516
Gustavo Navarro
Risk Advisor
Licensed in General Lines P&C and General Lines Life & Health
Customer Support | RaNae Candia Insurance Agency
Bilingual, adaptable, and meticulous, Gustavo Revilla Navarro is a valuable member of the RaNae Candia Insurance Agency team. With a background in administration, customer service, and operations, Gustavo brings both structure and sincerity to every customer interaction.
Originally from Venezuela, Gustavo built his foundation in roles that demanded precision, professionalism, and excellent people skills—from administrative support at a university to managing deals and resolving customer concerns. Fluent in Spanish and English, he ensures every customer feels understood and supported, regardless of their background.
At the agency, Gustavo is known for his teamwork, analytical thinking, and ability to stay calm under pressure. He thrives in organized environments where his skills in workflow optimization, data handling, and communication can shine. Whether assisting with policy tasks or supporting the team with behind-the-scenes work, Gustavo ensures nothing slips through the cracks.
Outside of work, Gustavo is approachable, diligent, and always striving to grow—professionally and personally. He believes in the power of strong relationships, both with customers and within the team, and is proud to contribute to an office environment grounded in service and excellence.
Viewing team member 5 of 6
Isaias Ramirez
License #3345050
Isaias Ramirez
Risk Advisor
Licensed in General Lines P&C and General Lines Life & Health
Isaias Ramirez brings hustle, heart, and hands-on experience to the RaNae Candia Insurance Agency. With a background in retail entrepreneurship and customer-facing roles, he knows how to build relationships, manage details, and stay calm under pressure.
Before joining the agency, Isaias ran his own sneaker business where he handled every aspect from marketing to inventory and customer service. That ownership mindset translates directly into how he serves customers—always thinking one step ahead, always looking for a better way.
Known for his sympathy, adaptability, and quiet confidence, Isaias thrives in environments that are dynamic, collaborative, and goal driven. He’s energized by variety and challenge, and while he doesn’t love repetition, he’s always ready to jump in, especially when it helps the team win. His ideal day involves problem-solving, a great team vibe, and just the right amount of momentum.
Outside the office, you’ll find Isaias enjoying Pluckers wings, exploring vintage shops, or dreaming about teleporting to Brazil to see the Christ statue. He believes in motivating himself and finding power in presence—and his strong work ethic and thoughtful nature shows it.
Viewing team member 6 of 6
Valerie Cruz
License #3332146
Valerie Cruz
Risk Advisor
Licensed in General Lines P&C and General Lines Life & Health
Valerie Cruz is a meticulous and adaptable Customer Service Representative at RaNae Candia Insurance Agency, where she helps customers in Garland, Texas finds the right auto, home, renters, and business insurance. With a background in high-volume retail management and customer service, Valerie is known for her exceptional communication, time management, and critical thinking skills that make every customer feel valued and understood.
Bilingual in English and Spanish, Valerie thrives on helping customers navigate their coverage questions, from billing inquiries to finding the optimal price. She is passionate about explaining complex insurance terms in a way that is easy to understand, especially important for customers who want to feel secure and confident about their protection.
At the agency, Valerie’s love for organization and efficiency shines through. She’s the teammate who always shows up on time, keeps things running smoothly behind the scenes, and brings positive, talkative energy to every conversation. Her colleagues appreciate her dependability and her drive to keep processes efficient, so customers get the right coverage—faster.
Outside of work, you will find Valerie enjoying iced coffee with caramel and creamers, shopping at Target, relaxing at the beach with her family and boyfriend, or daydreaming about her next trip to Greece. A lover of Sprinkles cupcakes (red velvet is her favorite), she balances a fun, energetic personality with a focus on excellence in every task.
At RaNae Candia Insurance Agency, Valerie is here to make purchasing easier, friendlier, and tailored to your unique needs—because protecting what matters most should not be overwhelming.
https://www.indeed.com/job/licensed-insurance-sales-representative-d853c11a8f1407f9
Click to view all of RaNae's current openings!